Banks Will Never Ask for Your PIN or Password via Text


Protecting Your Personal Information 

Scammers often pose as legitimate financial institutions to trick individuals into revealing sensitive data. One common tactic is sending text messages that appear to be from your bank, requesting your PIN, password, or other confidential details.​ 

Understanding the Scam 

These fraudulent messages, known as "smishing" (SMS phishing), typically create a sense of urgency. They may claim that your account has been compromised or that immediate action is required to prevent a security breach. The goal is to prompt you to respond quickly without verifying the authenticity of the request.​  

Key Points to Remember 

  • Banks Don't Request Sensitive Information via Text: Financial institutions have protocols to protect your information and will never ask for your PIN, password, or Social Security Number through text messages. ​  
  • Verify Suspicious Communications: If you get an unexpected message from your bank, contact them directly using official contact information, not the details provided in the suspicious message.​ 
  • Be Cautious with Links and Attachments: Avoid clicking on links or downloading attachments from unknown or unsolicited messages. They may contain malware or lead to phishing websites! 

Protective Measures 

  • Regularly Monitor Account Activity: Keep an eye on your bank statements and account activity to quickly identify and report any unauthorized transactions.​ 
  • Educate Yourself and Others: Stay informed about common scams and share this knowledge with friends and family to help protect them as well! 
  • SB Fraud Solutions: Using online and mobile banking features like our Debit Card Controls can add an extra layer of security to your accounts to help minimize fraud. Card Controls in the Solutions Bank Mobile app include: 
    • Transaction Notifications 
    • Tracking spending by month, category, and more 
    • Controls and alerts for location, merchant type, and spending limit preferences 
    • Recurring payment visibility for subscriptions and cards on file with merchants 
    • Enriched transactions to clearly see where your purchases are made 

To learn more, go to https://www.solutions.bank/digital-banking.